Refund & Returns Policy

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Woodsides Pharmacy – Refund & Returns Policy
Effective date:13/09/25

At Woodsides Pharmacy, we want you to be delighted with your purchase. If for any reason you are not satisfied, please read our returns and refund policy below.

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Returns

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• For hygiene and safety reasons, perfumes and fragrances can only be returned if they are unopened, unused, and in their original packaging.

• Returns must be requested within 14 days of delivery.

• To start a return, please contact us at [insert email/phone] with your order number and reason for return.

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Refunds

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• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, refunds will be processed to your original payment method within 5–10 working days.

• Delivery charges are non-refundable, unless the item was faulty or sent in error.

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Exchanges

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• We only replace items if they are defective, damaged, or sent incorrectly.

• If you need an exchange, please contact us immediately at [insert email/phone].

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Non-Returnable Items

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For health and hygiene reasons, we cannot accept returns of:

• Opened perfumes or beauty products.

• Items not in their original condition, or damaged by the customer.

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Damaged or Faulty Products

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• If your order arrives damaged or faulty, please contact us within 48 hours of delivery.

• We may request photographs of the item and packaging to process your claim quickly.